Case Study:
Manufacturing
The Scenario
Skirtings R Us Ltd is a leading manufacturer of interior decor, such as architraves and skirting boards, delivering to customers across the UK. The company has a reputation for delivering high-quality products and services to its customers, and for being innovative and competitive in the market.
However, with their strong growth, the company faced some challenges and system limitations from their order fulfilment and inventory strategy, such as:
- Inefficient and manual data entry of website orders.
- Tracking of inventory, orders, deliveries and costs.
- Individual and Compound products not systemically recognised, requiring manual interception.
- Manual communication with customers regarding order processing updates.
- Slow process for querying operational data.
The Plan
To address these issues and improve its performance and profitability, the company decided to implement a bespoke software solution that would automate and optimize its order fulfilment and inventory processes. The bespoke software solution was developed by Working Data.
The software implementation project involved the following steps and activities:
- Planning and analysis: An iterative, phased approach was decided upon as this would get incremental improvements into the Live environment more quickly and allow the business to start reaping the benefits. A project team of developers and key stakeholders were identified and the priority of action areas agreed.
- Testing and validation: As each version was prepared it went through a testing process. The project team tested and validated the software functionality, performance, and security, and identified and resolved any issues or defects. The project team also conducted a pilot test, where a selected group of users used the software in a real-life scenario, and provided feedback and suggestions for improvement. They also tested the integrations with the company’s other hardware and systems.
- Training and deployment: The project team provided training and support to the company’s staff and stakeholders, and helped them to familiarize themselves with the software features and benefits. The project team then deployed the software to all the users and locations, and monitored and evaluated the software usage and outcomes.
- Maintenance and improvement: The Working Data team provided ongoing maintenance and updates to the software, and ensured its reliability and compatibility. The project team also collected and analyzed the software data and feedback, and implemented continuous improvement measures to enhance the software performance and value.
Our Outcomes
The software implementation project was completed within the expected time and budget, and it brought significant benefits and value to the company, such as:
- Increased efficiency and productivity, as the software automated and streamlined the data entry and tracking of inventory, orders, shipments, and invoices, and eliminated the need for manual and repetitive tasks.
- Improved visibility and coordination, as the software provided a centralized and real-time view of the production and supply chain processes, and enabled better communication and collaboration across different departments, cost centres, and operatives.
- Reduced costs and risks, as the software minimized the errors, delays, and waste caused by user intervention and inconsistency, and enhanced the quality and accuracy of the data and processes.
- Enhanced customer satisfaction and loyalty, as the software improved the communication and responsiveness to the customers, and delivered faster and more reliable products and services.
The Conclusion
The software implementation project was a success, and it demonstrated how software implementation can transform and optimize the production and supply chain processes of a manufacturing company.
The company was very satisfied with the software solution, and it continued to use and improve it to achieve its business objectives and goals.
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