Client Reviews

We have been lucky to work closely with fantastic clients over the years and help them develop the systems which allowed them to achieve their goals.

Below you can read about the sort of issues we have helped them resolve and how they would describe their experience of working with Working Data.

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Review by Euan Woodward (pictured right)
Executive Director:

“The European Association for the Study of Obesity (EASO) was established in 1986 to promote research into obesity, facilitate contact between individuals and organisations, and promote action that tackles the obesity epidemic. The association comprises 30 National Association members representing more than 4000 individuals and plays a major role in EU/WHO projects.

Each year we host the annual European Congress on Obesity (ECO). In May, 2011 we were in Istanbul. As you can imagine, with such a large number of people and places to organise, we needed to have our data in good working order. This is where Working Data stepped in. They compiled the data we had gathered from several sources and presented us with one, single, clean mailing list with which we could be confident to approach potential congress attendees. They then set up online cloud software for us to control our data. It has helped us to become much more effective and focussed as a team.

Throughout the whole process, we were confident that we had made the right choice. Franc at Working Data understood our issues and explained the possible solutions in a way that non-IT people like ourselves could make informed decisions about how we wanted to progress. We are happy to recommend Working Data to any other organisation looking for help with data.”

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Review by Martin Sparrow (pictured right)
Managing Director

“Although I operate a fixed fee policy it is always useful to know the time I spend on each client. I wanted a tool that would align with the stringent methods here at Suretax.

Working Data were recommended to me and they quickly understood how I work and what I wanted. In no time at all they delivered bespoke time management software which has given me the insight into my business that I was after.

Working Data’s professional attitude and attention to detail means that I have ended up with a system that is both user friendly and efficient.”

Suretax Accounting is a Professional Accounting and Tax Advisory firm serving Coventry and Kenilworth.

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Review by Peter Robinson (pictured right)
Director & Business Development Manager

“Newsline has been growing for more than thirty years during which time we have built up a powerful network of press contacts and business influencers. Our client retention is a source of great pride for the whole team, with several clients having been with the agency for 15 years or more. Due to continued growth, our paper and spreadsheet process was beginning to creak and groan and we needed to establish a user-friendly and robust platform on which to keep growing our business. Our accountants, Suretax, put us in touch with Franc Sutherland at Working Data.

Franc came to our offices and quickly got to grips with where we were and where we wanted to get to. In next to no time at all, he had given us a range of priced solutions. They were described in a way that non-IT people like us could understand and be happy with. Working Data designed a sophisticated and personalised time management program for us which we are very happy with.

Our new Bespoke Database has made a huge difference to how we operate internally. It has allowed us to input time and measure workloads much more efficiently and has saved us lots of man hours too. We save even more time with the up-to-the-minute reporting on all our client accounts and activities. We don’t know how we managed before. Many thanks to Franc and Working Data, I would happily endorse them.”

Newsline PR was launched in 1979 and has become one of Warwickshire and the West Midlands most experienced public relations agencies.

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Review by Rachel Bright
Management Consultant

“As part of my regular activities, I prospect for new clients and keep in contact with people I have met through business events and networking. Over time this is a lot of people and a lot of communications. Trying to keep on top of this with a spreadsheet was proving more trouble than it was worth. I had to keep scrolling further and further off the screen to find out where I had last got to. It really wasn’t giving me the help I needed. It was the wrong tool for this job.

That was when I approached Working Data. They have superb communication skills which is ideal for non-techie clients like me. Their ability to quickly grasp my business needs, understand my processes and provide an innovative solution was excellent. The owner, Franc Sutherland, is an IT expert who is capable of delivering systems that will really enhance anyone’s business. Within a few weeks they had delivered a bespoke database project – Phases 1 and 2, on-time and on-budget.

With my bespoke database I can now prospect for clients and have my information in a tidy, useful and easily accessible format. I cannot recommend them highly enough.”

Rachel Bright is a management consultant with a proven track record of motivating individuals and teams to be their very best.

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Review by Keith Barnes (pictured right),
JLR (Jaguar Land Rover) Diagnostic Team, SPX Project Manager.

“Working Data have been engaged thus far to help us better utilise data we were already gathering. This required Working Data to fully understand the nature of that data and understand our requirements for the use of it.

Working Data worked closely with me and all the team members who were the planned end users for the finished application, Working Data were to build. Working data got a thorough understanding of our requirements as well as making suggestions for useful functionality which might be included.

Requirements can often change during the development phase of any project and we were impressed by Working Data’s flexibility as we jointly evolved our ideas. The finished Bespoke Database product has come up to our expectations and is now enabling quick and accurate status reporting and as well as facilitating data-lead planning decisions.”

SPX are a Fortune 500 company employing over 15,000 people. We made a Custom Access Database for the JLR (Jaguar Land Rover) Diagnostic Team.

We have helped companies large and small take control of their processes and their data by designing a bespoke database system to exactly match their requirements. Spreadsheets are often a bottle-neck for team efficiency and productivity. A bespoke database will free your team from those restraints and give them back their time to be creative and productive.

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Review by Ian Potter
Managing Director:

Leamington Sight & Sound is a National Sound Lighting and Video company to the corporate, retail, leisure and entertainment sectors. We have been around now for some thirty years. So imagine all that data for all those customers, well that’s exactly what we did many years ago when trying to work out what Win95 was all about, and couldn’t we put all of this on one of these database things as it’s now easier than windows 3.11, don’t laugh, you’ve all been there.

So having had a database written for us all those years ago by someone who is off now doing rocket science databases, we became aware that all was not well, quick or easy. We had this bit of info and that bit, having to come in and out of things to find where they were, what we had done and when. So having had a big whinge about it one day we came across Franc “Working Data” and he was exactly that. Disasters have forged mankind’s progress and according to Franc we were a disaster, I say were, cause look at us now.

We have a database now that is not only secure and backed up properly, but everything is in one place with great search facilities and we link to our image library. So ring us up dear client and ask us when we last attended one of your sites, what equipment is in there, what we did and even what it looks like in situ, cause we’ve got the “Working Data” (ouch) now to do it. Cheers Franc and yes – we will think of something else we want it to do with it don’t worry.

Leamington Sight and Sound Ltd are sound, lighting and video specialists operating across the UK.

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Review by Robert Hopkin (pictured right)
Executive Director

“The Rail Alliance is one of the newer Business to Business (B2B) organisations that has been formed to facilitate routes to market for the SMEs in the Rail Sector − whilst it is but 4 years young, it is the fastest growing networking B2B organisation for the UK rail industry and it boasts a membership in excess of 250 companies with reach into 1750 other companies registered on its database … and that is where Franc of Working Data came in!

We realised early doors in our development as a business that, in terms of business intelligence, we needed a user-friendly, resilient platform with excellent reporting. After meeting Franc Sutherland of Working Data at a Federation of Small Businesses event, we hooked up with Working Data. The integration of a (Working Data) bespoke database into our business strategy has significantly enhanced the prospecting process and its level of functionality is particularly rich (deliberately so) with the long term aim of overtaking and replacing our current CRM.

No matter how complex the question or how complicated the requirement, Franc fielded all our requests and has always delivered in terms of quality, quantity time and cost − so much so that we have called the database ‘Franc’ in honour of his efforts! Indeed, the answer to many a question in our office can be heard as ‘Ask Franc’! I would have no hesitation in recommending Working Data to others.”

The Rail Alliance is a b2b networking organisation facilitating routes to market for the SMEs in the Rail Sector.

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Review by Lesley Long (pictured right)
Managing Director

“Our challenge was to find business software that would not only meet our marketing and event planning needs but would also enable us to gather data about women’s social and business groups across the country in order to create an active community.

It became clear that there was no suitable off the shelf solution so we asked Working Data to build a Bespoke Database that we could develop in stages; a process which has proved enormously helpful. We have been able to spread the cost of development and have had time to consolidate each phase before moving to the next. We especially like the fact that we can work remotely with Working Data using Skype and PC remote access software to develop and maintain the Bespoke Database.

It feels like we are working in partnership even though we are over 120 miles apart. We are delighted to recommend Working Data to other businesses looking for creative solutions to their data management needs.”

Women Go Wild Outdoors provide outdoor holidays, adventures and short getaways for women on their own terms.

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Review by Simon Guinness (pictured right)
Managing Director:

“We have used bespoke databases for approximately 16 years to control many aspects of our business including sales order processing, purchasing, invoicing and customer records. However when our software developer passed away we needed to find someone who could take on the routine maintenance and development of the system.

Working Data were recommended to us and they quickly got to understand my company and its existing software. They have since gone on to develop and integrate an inventory and production control system, enhance our customer records and develop systems to establish a new marketing capability.

Working Data are extremely knowledgeable and have a practical, down to earth, dedicated approach, which we find refreshing in an industry which seems to thrive on creating ‘mystique’ to increase its fees! Working Data offer all the advantages of an in-house software developer, but at a lower price.”

Worcestershire Fireplaces Ltd manufacture and install fireplaces for home builders throughout the uk.

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Review by Jerry Munslow (pictured right (farthest left))
Managing Director

“Before we met with Franc Sutherland of Working Data we did not have a reliable method for reminding customers when their annual service or MOT was coming up. Most of us don’t always exactly remember when these things are due, so a friendly reminder can be really helpful!

After only one meeting Franc had understood our situation. He discussed our options with us in non-IT terms which was really helpful. We did not want to change our AutoWorks system which we were used to and instead asked Franc to build us a bespoke database which would read the information in our existing system and generate reminders for us.

Within a few weeks he had delivered easy to understand software which works very well and from which we get good feedback from our customers. We won’t hesitate to use Working Data again as nothing was too much trouble for them.”

Newbury Motors a long established garage and has been operating from the same site since the 1920’s.

As you can see we work with clients of all sizes and from all sectors of industry. Our years of experience working in partnership with our clients has given us the ability to quickly get up to speed with new clients and their requirements. To find out how we could help your business, contact us.

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